Shipping

Shipping – Originals

When shipping original paintings, every piece comes framed. We craft a custom recycled box to ensure a perfect fit and protection during transportation. Preparation time is up to 2 weeks, and air delivery takes 7–14 days internationally from Hong Kong.

Shipping – Fine Art Prints

Each print is carefully rolled in a tube. Preparation time is up to 2 weeks, and air delivery takes 7–14 days internationally from Hong Kong.

Consumer Guarantee

If for any reason you wish to return your product, you will be responsible for the shipping costs. You always have 2 weeks to do so. The painting must be returned in its original condition and packaging. Please note that custom orders are non-refundable.


Frequently Asked Questions

Payment Terms

For original paintings and fine art prints: 100% prepayment is required before shipment.

For custom‑made paintings: A 50% deposit starts your story. The remaining 50% is due before shipment.

No pressure, no stress. If you change your mind during the process, you can use your deposit as credit to purchase any original painting from the available collection. (Because custom works include a 30% premium, that additional value remains with the artist.)

Ordering

When you confirm your order by clicking the “Purchase” button, you will be asked to enter your email and choose a shipping or pickup option. Then proceed to payment. We accept all international credit and debit cards. Your bank details are encrypted during the transaction. Once we receive your order, we will send you a confirmation email with delivery dates.

Certificate of Authenticity

The Certificate of Authenticity is a document guaranteeing that the work was produced by the artist with whom it is associated. Written in a single copy, this passport – attesting to the authorship of a creation – may be essential when selling or insuring the work. Like an identity card, the Certificate of Authenticity follows the work throughout its life, from purchase to resale.

Consumer Guarantee

If for any reason you wish to return your product, you will be responsible for the shipping costs. You always have 2 weeks to do so. The painting must be returned in its original condition and packaging. Please note that custom orders are non-refundable.

Digital Viewing Available

If you cannot visit our studio in Hong Kong, you are always welcome to ask for more photos or videos of a specific artwork. Just send us a message, and we will arrange a digital viewing.

Personal Note

Because every story is personal, you may want to add a small detail to your piece — a hidden quote, a figure, a silhouette. Let us know by email at hi@live-with-art.com, and we will find the best personal solution for you 🤍

Terms and Conditions

These terms govern the sale of products (artworks and limited edition prints) exclusively through www.live-with-art.com.

Rights / Intellectual Property

The artist remains the owner of the copyright. The rights of representation and reproduction of works on www.live-with-art.com belong to Live-With-Art Limited. No reproduction or adaptation may be made without the permission of Live-With-Art.

Live-With-Art Customer Service is available:

  • Phone / WhatsApp: +852 9141 1659

  • Email: hi@live-with-art.com

  • 3 Tai, 3 Tai Mong Tsai Road, Sai Kung, Hong Hong.